FAQs
Which rug size should I choose?
Pick based on placement:
- 5×7 ft and 8×10 ft is popular.
- 3×5 ft to 5×7 ft works well.
Measure your space first to determine the best fit.
Can I use any colors or designs?
Absolutely! You have full creative freedom. Use any color, pattern, or artwork—submit your design, and we’ll transform it into a high-quality rug.
What file types do you accept?
We recommend uploading .png or .jpg files. .png is preferred for its quality. If you use a different format, just convert it before uploading.
How long does production and shipping take?
Our rugs are handcrafted weekly. Typically, production takes 1–2 weeks, and shipping via ground service arrives in 5–8 business days. Overall, expect delivery within 3–4 weeks.
Can I request a custom size?
Yes! Custom dimensions are available beyond our standard options. Just reach out to us, and we’ll provide a tailored quote to meet your needs.
How can I prevent the rug from slipping?
Each rug arrives with non‑slip backing or you can add a rug pad. You can also search for “rug grippers” for secondary security.
How do I clean and care for my rug?
- Vacuum regularly to remove dust and dirt.
- Blot spills immediately with a clean cloth; use spot-cleaning products as needed.
- For persistent stains, professional cleaning is recommended.
- Consider applying a fabric protector before first use for added durability.